Working on it is better than not working on it

July 26, 02016 · Developing people Learning organizations

Continuous improvement rather than discrete improvement. Do it enough, and it becomes just what we do around here.  Read more


Nothing is better than the wrong thing

July 21, 02016 · Developing people Problem identification

Responding to errors by building in quality at the source.  Read more


Value stream thinking

June 22, 02016 · Problem identification Value streams

Find the stream of activities by which value is created for a customer, and improve it forever. A way of thinking that cuts across silos.  Read more


Respect for people

June 9, 02016 · Concepts Developing people

Develop skills, give authority, assume good faith, create space for shared learning, and relate individual work to larger purpose.  Read more