Vampires, werewolves, and the Toyota Production System
Elements of folklore; “A Nightmare on Elm Street” for small children; improving stories in the telling.
Problem-solving
Never let a good crisis go to waste: each problem is an opportunity
Eating more than you can lift
What Miss Piggy and the Macintosh tell us.
Working on it is better than not working on it
Continuous improvement rather than discrete improvement. Do it enough, and it becomes just what we do around here.
Nothing is better than the wrong thing
Responding to errors by building in quality at the source.
Respect for people
Develop skills, give authority, assume good faith, create space for shared learning, and relate individual work to larger purpose.