Elements of folklore; “A Nightmare on Elm Street” for small children; improving stories in the telling.
Never let a good crisis go to waste: each problem is an opportunity
What Miss Piggy and the Macintosh tell us.
Continuous improvement rather than discrete improvement. Do it enough, and it becomes just what we do around here.
Responding to errors by building in quality at the source.
Develop skills, give authority, assume good faith, create space for shared learning, and relate individual work to larger purpose.