Here’s a short passage from Jerry Weinberg’s book, The Secrets of Consulting: A Guide to Giving and Getting Advice Successfully:
“Your ideal form of influence is first to help people see their world more clearly, and then to let them decide what to do next. Your methods of working are always open for display and discussion with your clients. Your primary tool is merely being the person you are, so your most powerful method of helping other people is to help yourself.”
I first read Jerry Weinberg around 15 years ago. This was when I was becoming comfortable working as an independent consultant, while remaining deeply uncomfortable with existing in the world as a human being. I wasn’t yet ready to take seriously the projects of caring for myself, or for others, or understanding what it was like to be a person.
This passage really stuck with me. This is why.
“Your ideal form of influence is first to help people see their world more clearly, and then to let them decide what to do next.”
This is the best job description for a continuous improvement leader I’ve ever seen, creating a zone for questions like:
- Which people? (Are we including all of them?)
- What constitutes their world?
- By what means do they make the world intelligible to themselves, to others?
- How might they produce explanations, find consensus, make a decision and stick to it?
“Your methods of working are always open for display and discussion with your clients.”
If you’ve worked with me, you know what this is like. The garage door is up, somebody is always making a mess and then cleaning it up so it shines.
As a consultant, I will come and I will go. After I’m gone, I hope that some of those methods of working might be retained. This is why I am pleased to cycle through so many approaches, methods, and techniques. At the start of an activity, neither you nor I know what will work best, so we should uncover it together.
“Your primary tool is merely being the person you are, so your most powerful method of helping other people is to help yourself.”
And the big one. It’s only in the last few years that I’ve come to recognize myself as an object truly capable of being helped, much less worth the effort. Weinberg’s words gave me an important, early reason, which I now see as evidence of how deeply damaged I was (am?) as a subject of capitalism. But I’m comfortable with that.
These days, I work to keep things quiet in my head, so I can listen carefully to others. I sit still on my cushion so I can get up and move skillfully. I practice kindness so I can act kindly. Would it be better if I had come to these on my own, or earlier? Certainly.
But no two go by one way; this one was mine.