Presentations

  • Washington State Government Lean Transformation Conference
    • 2018: Improving Municipal-level Development Review Processes Using Lean Methods and Practices: Creating Lasting Results for the Community Through Improved Processes and Collaboration (slides)
    • 2016: Lean contains multitudes: where to begin
    • 2015: Stop! Don’t send everyone to training (slides)
  • APHSA’s National Association for Program Information and Performance Measurement Educational Conference
    • 2018: Lean in Human Services: Developing an Agency-Wide Culture of Continuous Improvement
  • Iowa Lean Consortium
    • 2016: Lean in the office: it’s about developing people
  • International Technology and Persons with Disabilities Conference (CSUN)
    • 2012: Progressive enhancement case study

Podcasts

Podcast
31 episodes running from 2018 to 2021.

Guest lecture

  • University of Michigan’s School of Information 658 Information Architecture: “Why I am not an information architect”