A lousy time to be a good idea
In which “we send our hypotheses ahead, an expendable army, and watch them fall.”
How I learned to speak about changes when 19 out of 20 people would rather I shut the hell up
Nobody wants to hear it from the consultant.
3-step method for learning anything
“See one, do one, teach one.” ← That’s the method.
Dust off those awful process maps. Add these 3 things to them to get people thinking
Get those process maps off the shelf and turn them into something useful.
Credit for success belongs to my clients. Blame the failures on me
What I've learned in 15 years of consulting: “Remain unmoved by praise or blame.”
Options & set-based design
An effective lean method for eliciting and testing out the best, weirdest ideas.