Open space technology, principle 1: “Whoever comes is the right people”
What's the use of a crowd?
A lousy time to be a good idea
In which “we send our hypotheses ahead, an expendable army, and watch them fall.”
How I learned to speak about changes when 19 out of 20 people would rather I shut the hell up
Nobody wants to hear it from the consultant.
3-step method for learning anything
“See one, do one, teach one.” ← That’s the method.
Dust off those awful process maps. Add these 3 things to them to get people thinking
Get those process maps off the shelf & turn them into something useful.
Credit for success belongs to my clients. Blame failures on me
What I've learned in 15 years of consulting: ‘Remain unmoved by praise or blame.’